Terms of Service

Last updated: September 2026

By ordering from moonlitmeraki.com, you agree to the terms below. Please read them before placing an order.

Handmade products

Every item is hand-poured or hand-cast in small batches. Slight variations in color, shape, texture, or scent strength between individual pieces are normal and expected — they're part of what makes a handmade item handmade, not a defect.

Limited quantities

Some pieces — particularly certain colors or shaped candles — are made in very small quantities and may sell out. We do our best to keep stock counts on the site accurate, but in rare cases an item may sell out before your order is confirmed. If that happens, we'll contact you promptly with a refund or alternative.

Customization requests

We're happy to accommodate reasonable customization requests (gift notes, custom scent blends, etc.) submitted at checkout, but we can't guarantee every request is possible. We'll reach out if we're unable to fulfill a specific request.

Pricing and payment

All prices are listed in USD. Payment is processed securely at checkout. We reserve the right to correct pricing errors and to cancel and refund an order affected by such an error.

Returns and refunds

See our Shipping & Returns page for details. Custom or personalized items are final sale unless they arrive damaged or defective.

Candle safety

By purchasing a candle from us, you agree to follow the safety guidance on our Candle Care page. We are not responsible for damage or injury resulting from improper use.

Changes to these terms

We may update these terms occasionally as the business grows. Continued use of the site after changes means you accept the updated terms.

Contact us

Questions? Reach us at moonlit.meraki@outlook.com.